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How 25bd Handles Your Personal Information

This page explains exactly what data 25bd collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and what we do with it.

Account data protectedWallet info handled securelyYour rights, clearly statedNo unnecessary data collectedBangladesh-region scope

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What Data We Collect and Why We Hold It

25bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with 25bd, we collect the information you provide directly — your name, email address, phone number, and the payment details linked to your bKash, Nagad or Rocket wallet. This data is used to verify your identity, process transactions and keep your

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account secure. We do not sell your personal information to third parties. We may share limited data with payment processors and fraud-prevention services where it is necessary to complete a transaction or protect the integrity of your account. Any data shared with those partners is governed
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by confidentiality agreements that restrict how it can be used. We retain account data for as long as your account remains active and for a reasonable period after closure, as required to meet our record-keeping obligations. If you use our platform from Bangladesh, you should be
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aware that your use and our data handling are subject to the laws of your local jurisdiction and the eligible regions in which we operate. Data related to your bKash, Nagad or Rocket transactions — including transfer references and wallet numbers — is stored only for
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the period needed to complete verification and resolve any disputes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply practical data protection measures across every part of your account — from the moment you log in to the moment a withdrawal lands in your Nagad or Rocket wallet. Here is how we handle the four areas that matter most to your privacy.

Account Security Your account is protected by password hashing and OTP verification on login. We do not store plain-text passwords, and suspicious login attempts trigger an automatic lock.

Cookies and Tracking We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Data Retention We keep your account data while your account is open and for a defined period after closure. Payment records tied to bKash, Nagad or Rocket are retained only as long as needed for dispute resolution.

Your Right to Access You can request a copy of the personal data we hold on you at any time. Submit the request via live chat or email and we will respond with the information within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through live chat, email or the in-account help section — we aim to acknowledge privacy requests promptly and respond with a clear next step.

Live Chat Start a live chat from your account dashboard to raise a privacy question. Our support team will log your request and follow up directly.

Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can locate your account quickly.

In-Account Help Open the help section inside your 25bd account for privacy-related forms. This is the fastest path for data correction or deletion requests.

Common Questions About Your Privacy on 25bd

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, reach out through live chat or the in-account help section.

We collect your name, phone number, email address and the wallet details you link — such as your bKash or Nagad number. We also log device and session data for security purposes.

Yes, but only for the period required to complete verification and handle any dispute. After that window, payment references are removed from active records in line with our retention schedule.

We share limited data with payment processors and fraud-prevention partners only where it is necessary. Those partners are bound by confidentiality agreements and cannot use your data for their own purposes.

Send a request through live chat or email with your registered phone number. We will locate your account and send you a summary of the personal data we currently hold.

You can request deletion via the in-account help section. Some data may need to be retained for legal or dispute-resolution reasons, but we will tell you clearly what can and cannot be removed.

This policy applies to accounts opened through 25bd in eligible regions. Your use of the platform and our handling of your data are subject to your local law and the regions we currently support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 25bd Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on 25bd

01 What personal information does 25bd collect when I open an account?

02 Is my bKash or Rocket wallet number stored after a transaction?

03 Does 25bd share my data with anyone outside the platform?

04 How do I request a copy of the data you hold about me?

05 Can I ask 25bd to delete my account data?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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