Reference

What You Need to Know Before You Play

Your access to 25bd, including account creation, wallet transactions via bKash, Nagad, or Rocket, and use of any game or market, is subject to the legal conditions set out here.

Eligibility by regionbKash, Nagad, Rocket wallet rulesAccount terms applyLocal law governs access
25bd What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Query

If you have a question about your eligibility, account status, or how our legal conditions apply to your wallet or region, our support team can help. Contact us through the channels below — keep your registered mobile number and wallet details ready so we can verify your account quickly.

Live Chat Open chat directly from your account dashboard. Share your registered number and we can check your account status and legal eligibility in real time.
Email Support Send your legal or eligibility query by email. Include your account ID and the bKash, Nagad, or Rocket number linked to your account for faster processing.
Account Help Centre The Help Centre inside your account covers jurisdiction questions, wallet verification steps, and what to do if your account access is restricted by region.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take account security and data handling seriously. Every account on 25bd is protected with standard encryption, and access is controlled through your registered mobile number and a one-time PIN sent to that number at login. Here is how we manage the key areas that affect your legal relationship with us.

Data Retention We hold account and transaction data for as long as required by our operating obligations. You may request a summary of what we hold by contacting support with your verified account details.
Cookie Use Our platform uses functional cookies to keep your session active across mobile and browser. No marketing cookies are placed without your prior acceptance through the cookie prompt on first visit.
Wallet Security Your linked bKash, Nagad, or Rocket number is stored in encrypted form. Withdrawals are released only to the wallet that matches your registered identity — no third-party transfers are permitted.
Requesting Changes To update your registered mobile number, wallet details, or to request account data deletion, contact support via live chat or email. Identity verification is required before any changes take effect.

Common Questions About Our Legal Conditions

These are the questions we hear most often about account eligibility, wallet rules, data rights, and what happens when legal conditions change. If your question is not here, reach out through live chat or email with your account details.

Access depends on your local law and the eligible regions we can serve. It is your responsibility to confirm that using this platform is permitted under your applicable local regulations before opening an account.

Accounts found to be accessing from a non-eligible region may be restricted or closed. Any pending wallet transactions via bKash, Nagad, or Rocket would be reviewed before release under our standard verification process.

Contact our support team through live chat or email. Provide your registered mobile number and account ID. We will verify your identity before sharing any account or transaction data we hold.

Yes. Submit a deletion request through email or live chat with your verified account details. We will process the request in line with our data retention obligations and confirm when it is complete.

Withdrawals are checked to confirm the wallet number matches your registered identity. A mismatch or unverified detail can pause the transaction. Contact support with your account ID to resolve it quickly.

We communicate updates through the platform — usually via a notice when you next log in. Continuing to use your account after an update means you accept the revised conditions then in force.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.